Client Support

Supporting our clients at every step is a top priority at Q4. Because we focus on capital markets, we understand your regulatory obligations and know that prompt response is imperative. When we receive a request, we act quickly. Our team is on call 24/7 and is accessible via Blackberry at any time of day.

For your convenience, we offer a number of ways you can contact our support staff:

Dedicated Account Manager

We assign a dedicated account manager to every Q4 customer. We pride ourselves on being proactive in ensuring our customers receive the help they need when they need it.

Online Help

Help and tutorials are embedded in all Q4 products. Our Online Help includes step by step instructions, along with video screencasts, that are easy to use and that quickly return you to your work. We continually update our Online Help and make improvements based on user feedback.

Email Support

Q4 offers fast 24/7 email response. Send your requests to: support@q4websystems.com.

Phone Support

Q4 provides phone support during regular business hours via our toll free number 1-877-426-7829, or locally in Toronto at 416-626-7829. We also provide after hours contact numbers you can use when emergency help is required.